Support
Common problem/Q&A
Common problem/Q&A
Profile
I`ve lost my password, what can I do?
If you've forgotten your password, you can visit the Password Reset Page to get a new one.
If you're having trouble resetting your password or for any other issues getting logged in to your account, you can contact us by submit tickets.
If you're having trouble resetting your password or for any other issues getting logged in to your account, you can contact us by submit tickets.
How Do I Buy coins?
We offer several convenient payment methods to make purchasing coins as convenient as possible.
After navigating to the shop, choose your desired amount. Once you’ve made your choice you will be directed to the payment processing page. On this page choose the method of payment you wish to use and enter the relevant details to complete your purchase. Once the payment has been completed your items is automatically added to your account.
Miscellaneous
After navigating to the shop, choose your desired amount. Once you’ve made your choice you will be directed to the payment processing page. On this page choose the method of payment you wish to use and enter the relevant details to complete your purchase. Once the payment has been completed your items is automatically added to your account.
How do I contact Sepay regarding problems with the site?
If you are experiencing an issue with the functionality of Sepay or if you have a general inquiry about the site you can reach us by submit tickets. Please be as detailed as possible and we will get back to you during regular business hours.
Can I refund my purchases?
It's extremely important to be very careful when making purchases. These charges are not refundable.
The website says my browser isn't supported. What browser should I use?
We run best on the latest versions of Chrome, Firefox, or Internet Explorer. You can update your browser by selecting the appropriate link from the choices above.
Registration and Payment
Do I get charged when I register for membership?
No. Registering is completely free!
Why do I not get emails from Sepay?
Please confirm that the email address listed in your profile is correct.
Why is there a payment surcharge added to my transaction?
At Sepay we offer payment method to users across the globe. To help us provide these service globally we utilize international payment processors. These processors often bill from Europe, some banks or financial institutions may add an international processing fee to your charges. These charges are usually only a few cents.
Coins
What is Coin?
Coin is a currency that can be used to purchase items, upgrades, and more which linked to Sepay.
Where can I purchase coins?
Select the "Shop" option on the right side of the header.
What payment methods are available to purchase Coin?
For your convenience we offer a variety of payment options. It's never been easier to top up on Sepay Coin.
How can I check my Coin balance?
The amount of coins credited to your account is visible under your ID at top-right corner of shop page while signed in.
Does purchased coins have an expiration date?
There are no expiration date of our coins.
Can I return/get refunded for coins?
It is incredibly important to be mindful when selecting coins amount because Sepay Coin purchases are not refundable. Please carefully read the details on the payment confirmation page to ensure you have chosen the correct package and that you are being billed the desired amount before clicking okay and processing a charge.